FAQ

Default solution folder, feel free to edit or delete it.

How do I submit a support ticket?
Submitting a support ticket is pretty easy, in fact, if you're reading this, you're practically there. First, you need to go to the Help Des...
Fri, 10 Jan, 2014 at 10:40 AM
How do I install software on the Surface RT tablet?
 The Microsoft Surface does NOT permit the installation of third party software. Only applications (Apps) from the Windows Store may downloaded and installe...
Fri, 10 Jan, 2014 at 10:40 AM
How do I know if the power connector for the Surface RT is connected properly to charge my device?
 The power connectors that were shipped with the device have a small light at the end of the connector which lights up when the power connector is connected...
Fri, 10 Jan, 2014 at 10:40 AM
What types of productivity software comes pre-installed in the Surface RT?
Office 2013 RT This includes: Word, Excel, Outlook, PowerPoint and OneNote
Fri, 10 Jan, 2014 at 10:40 AM
Where is the microSD card slot located on the Surface tablet?
 The microSD card slot is located behind the kickstand on the right side (from the front) about half way down.
Fri, 10 Jan, 2014 at 10:40 AM
Where is the HD video port located on the Surface tablet?
 The HD video port is located on the right side (from the front), second slot from the top. Users can connect to a TV, monitor, or projector with a micro HD...
Fri, 10 Jan, 2014 at 10:40 AM
How do I return to the Windows Start screen?
 Tap the Windows icon at the bottom of the tablet to return to the Start screen.
Fri, 10 Jan, 2014 at 10:40 AM
Why does my tablet sometimes have trouble connecting to the Wi-Fi signal(s) for locations that I have configured?
The Microsoft Surface RT network interface card (NIC) doesn't always auto connect as it should when you have left one location (e.g. home) and traveled ...
Fri, 10 Jan, 2014 at 10:40 AM
How do I get to the Apps screen?
Swipe the Start screen upward.
Fri, 10 Jan, 2014 at 10:40 AM
Where are the settings located?
Swipe right to left from the right edge of the tablet to find: Search Share Start Devices Settings
Fri, 10 Jan, 2014 at 10:40 AM